U.S. COST is committed to providing exceptional support to all of our customers. We appreciate the fact that many of you have made our products a core part of your practice or business, and we will do all we can to make sure that you receive whatever help with our products that you need-whenever you need it. We also value your feedback, and encourage you to offer your comments and suggestions to us at any time.
Our Support Mission
The U.S. COST service and support mission is to help our clients make the best use of our products through effective and responsive support from a very knowledgeable support and service staff. In order to provide a high level of support, we empower our support team with the knowledge they need to answer any issues that may arise. The quality of our support personnel and their development through training and education are major factors in providing a high level of support and training services to our clients.
To that end, all U.S. COST support and services personnel possess strong estimating and cost management skills and an in-depth technical proficiency in regards to our products. Our internal training involves a lengthy mentoring program and rigorous in-house hands-on/classroom training.
Also, we do not consider our support to consist of a simple support desk. At U.S. COST, we make it a point to resolve each and every client issue regardless of the nature or complexity of the issue. If an issue is too involved or complex to be resolved by our support team, the issue is then raised to a level to involve any team member(s) required to resolve the issue. The point being that our clients can feel confident they have U.S. COST's full level of support in regards to resolving issues or answering any questions that may arise in regards to the support of our products.
Finally, our goal is simple; when you contact our support desk you are not just receiving assistance from the U.S. COST support group, instead you are receiving support from the entire U.S. COST software team.
